RESUME FOR SUSAN H. RAMLET
susan@manitscoldhere.com

SUMMARY
Experienced technology professional with proven skills in technical design and analysis.  Background in technical areas within information systems includes expertise in functional design for web and mobile applications, information architecture, user interface design, business and systems analysis, client-side technologies, desktop systems deployment architecture and usability.  Excellent organizational and communication skills.  Experienced project manager and technical writer.  Microsoft MVP since 1997. Member of Usability Professionals’ Association since 2004.

EXPERIENCE

2004 to pres.	MEDTRONIC, Fridley, MN
User-Centered Design Engineer
•	Provide functional and user interface design specifications for enterprise web applications for internal and external audiences.  Provide information architecture for complex sites.  Design and perform usability testing and user documentation.
•	Work on team to develop and promote Agile as a software development methodology.  Instrumental in incorporating user-centered and accessible design techniques into the methodology.

2000 to 2004	SYNTEGRA, Minneapolis, MN
Senior Consultant/Designer
•	Provided functional, informational and user interface design specifications for applications related to systems integration projects for clients, by facilitating requirements gathering sessions and performing business analysis.  Designed and performed usability testing and acceptance tests. 
•	As a mobility consultant, worked closely with customers to define requirements and design mobile computing solutions, including Wi-Fi and applications for handheld devices such as PocketPC and Blackberry.
•	Worked on team to develop specific project management and development methodology for application design, development and delivery.  Volunteer as a facilitator for internal business transformation activities.

1999 to 2000	PERISCOPE, Minneapolis, MN
Producer, Interactive
•	Oversaw all aspects of web site design and development projects for clients for the Interactive division of this advertising and marketing agency by working closely with clients to clearly define site design and technical specifications, and used monitoring tools and techniques to ensure project deliverables met those specifications.
•	Awarded "The One Show" Gold Award (2000) for Periscope Interactive Promotional CD-ROM.

1994 to 1999		WEST GROUP, Eagan, MN
Desktop Services Group
Provided technical support for desktop and mobile computers, both at local and remote locations, which included software installations, computing needs consultation, network account administration and hardware technical support.  Details of positions are below:

Design Leader/Systems Architect (1997 to 1999)
•	Member of a functional group that developed desktop computing standards, establishing direction of projects to deploy software to internal users.
•	Acted in formal role as technical mentor for project and group leaders.  Notable projects include Internet Project, Microsoft Office, Office Automation and Workstation Backup.
•	In a formal role as Technology Liaison, coordinated software rollout efforts between developer groups and technical support groups, and developed standards for developer and client-server desktop component configuration and distribution.  Also led a new employee training project.

Lead Consultant (1996 to 1997)
•	Directly managed seven consultants, providing technical guidance and workload management.
•	Provided first or second-level computer technical support to 50+ end users.
•	Acted as project lead on assigned projects, including the Internet Project, and the Microsoft Office project.

Senior Consultant (1995 to 1996)
•	Provided support for 200-300 computer users in the Technology Department.
•	As the Project Leader for Computer Security, implemented virus protection software on all PCs, automated distribution of software and provided ongoing maintenance.
•	Developed and maintained extensive training program for new employees, ensuring technical and management skill development needs were met, using a combination of mentoring and classroom training.

Consultant (1994 to 1995)
•	Provided first-level technical support to 200-300 computer users in Technology Department.
•	Participated in and led projects as assigned.

1993 to 1994		LOUCKS & ASSOCIATES, INC., Maple Grove, MN
Administration Manager
•	Managed all business administration functions. 
•	Developed computerized accounting system, implemented 401(k) and health insurance plans, and formalized payroll system.
•	Hired and directly supervised administrative staff.

1992 to 1993		MALCOLM PIRNIE, INC., Minneapolis, MN
Administrative Assistant
•	Managed all financial and office administration functions.  
•	Performed accounts receivable and accounts payable function.  
•	Directly supervised clerical staff

1991 to 1992		LASERMASTER CORPORATION, Eden Prairie, MN
Senior Software Technician, Quality Assurance
•	Led QA staff in software release projects
•	Developed testing methods and established criteria for testing
•	Evaluated and solved problems with software, and provided high-level customer technical support
•	Received Silver Eagle Award for Excellence for project work.

1985 to 1991		BANK OF MONTREAL, Houston, TX
Administration Manager, Special Accounts Management Unit (1989 to 1991)
•	Developed computer information management and reporting systems
•	Provided office support for administration of $900 million delinquent loan portfolio.  
•	Hired and directly supervised administrative and clerical staff

Account Administrator (1988 to 1989)
•	Developed and implemented information management systems
•	Provided office support for management of $400 million loan portfolio.  
•	Hired and directly supervised clerical staff.

TECHNOLOGY
Client Software
Microsoft Office (all versions through 2003, including Word, Excel, PowerPoint and Access), Visio (all versions through 2002), Adobe Photoshop 6.0, WordPerfect, Corel PerfectOffice 7.0, GroupWise 4.1, Outlook (all versions through XP), Internet Explorer (all versions through 6.0), Outlook Express, Internet Mail and News, Netscape Navigator and Communicator, Db2Net, FrontPage (all versions through XP), FrontPage Express, Adobe PageMill, HotDog, Lotus 1-2-3, Lotus Organizer, Lotus Notes, Paradox, Microsoft Works, Microsoft Photodraw, WP Presentations, Microsoft Publisher, Attachmate Extra!, SAA for Windows, Veritas NetBackup, IBM Antivirus, McAfee VirusScan, Norton Antivirus, Microsoft Project, Crystal Report Writer, HomeSite, Dreamweaver, Rational Rose.

Operating Systems and Server Software
Windows Vista, Windows XP, Windows 2000, Windows NT Workstation, Windows 98, Windows 95, Windows 3.11, Windows 3.1 and DOS. Familiarity with NT Server, Novell NetWare, Exchange Server, Internet Information Server, Systems Management Server.  

Other
Familiarity with WordPerfect macro language, Visual Basic, Visual Basic for Applications, VB Script and HTML.  Hardware knowledge includes IBM-compatible desktops, mobile devices, printing technologies and peripherals.  Good working knowledge of database design, ODBC, Oracle SQL*Net, and Internet technologies.   Experienced classroom trainer for technical and soft skills, including business transformation and change management.  

Awards and Recognition
Lastermaster “Silver Eagle Award of Excellence”, 1991.
Microsoft’s “Most Valuable Professional”, 1997 to 2006
The One Show “Gold Award” for Periscope Interactive Promotional CD, 2000
United Way “Best Use of Web / Technology”, 2005
Web Marketing Association “Medical Standard of Excellence Award”, 2006

Education
•	Attended “on-the-job” seminars and courses in web design, usability, computer security, web scripting languages, computer software skills, time management, team leader training, delegation, project management, training the trainer, and customer service.
•	BA, Music & French (1984), Trinity University, San Antonio, TX