susan’s tech resume

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blog: One Human’s Experience


Experienced technology professional with proven skills in analysis and design.  Background includes design for web and mobile applications, information architecture, user interface design, usability engineering, business and systems analysis, client-side technologies, and desktop systems deployment architecture.  Excellent communicator with tactical skills. Experienced meeting facilitator, project manager, technical writer and classroom trainer. Microsoft MVP 1997-2006. Member of Usability Professionals’ Association since 2004. Member ACM since 2008. References available upon request.


Senior Principal User Experience Designer / Usability Engineer
2004 to Present | Medtronic
Fridley, MN

Provide functional and user interface design specifications for enterprise web and mobile applications for internal and external audiences.  Provide information architecture and prototypes for complex sites and applications. Design and perform usability testing and user research. Work on team to develop and promote Agile as a software development methodology.  Instrumental in incorporating user-centered and accessible design techniques into Agile.

Senior Consultant / Design Authority
2000 to 2004 | British Telecommunications Consulting / Syntegra
Minneapolis, MN

Provided functional, informational and user interface design specifications for applications related to systems integration projects for clients, by facilitating requirements gathering sessions and performing business analysis.  Designed and performed usability testing and acceptance tests.As a mobility consultant, worked closely with customers to define requirements and design mobile computing solutions, including Vocera VoIP communications, wi-fi implementations and applications for handheld devices such as PocketPC and Blackberry. Worked on team to develop specific project management and development methodology for application design, development and delivery.  Volunteered as a facilitator for internal business transformation activities.

Producer, Interactive
1999 to 2000 | Periscope
Minneapolis, MN

Oversaw all aspects of web site design and development projects for clients for the Interactive division of this advertising and marketing agency by working closely with clients to clearly define site design and technical specifications, and used monitoring tools and techniques to ensure project deliverables met those specifications.

Desktop Services Group
1994 to 1999 | West Publishing / West Group
Eagan, MN

Provided deployment guidance and technical support for desktop and mobile computers, both at local and remote locations, which included software installations, computing needs consultation, network account administration and hardware technical support.  Highlights are below:

  • Design Leader/Systems Architect, 1997 to 1999
    Member of a functional group that developed desktop computing standards, establishing direction of projects to deploy software to internal employees. Acted in formal role as technical mentor for project leads. In a formal role as Technology Liaison, coordinated software rollout efforts between developer groups and technical support groups. Developed standards for developer and client-server desktop component configuration and deployment.  Led new employee training.
  • Lead Consultant, 1996 to 1997
    Directly managed seven employees, providing technical guidance and workload management. Provided computer technical support to 50+ technical end users. As project lead, designed specifications for the deployment and maintenance of desktop software, notably Internet and Microsoft Office.
  • Consultant / Senior Consultant, 1994 to 1996
    Provided support for 200-300 highly technical computer users. Participated in and led deployment projects. As project leader, implemented virus protection software on all PCs, automated distribution of software and provided ongoing maintenance. Developed and maintained new employee training program for technical and management skills.

Prior to 1994

Administration Manager for two environmental consulting companies.
Senior Software Technician in Quality Assurance for a printer peripherals company.
Administration Manager for a large Canadian Bank.
Hired and managed staff in all of these organizations.


Business Applications

Microsoft Office (all versions through 2010, including Word, Excel, PowerPoint, Access and Outlook),  SharePoint, InfoPath (all versions), Microsoft Project (all versions), WordPerfect, Corel PerfectOffice, Lotus 1-2-3, Microsoft Works, Paradox,  Crystal Report Writer, Rational Rose, GroupWise, Outlook Express, Internet Mail and News, Lotus Notes.

Design and Production Tools

Microsoft Expression Web, Dreamweaver, FrontPage (all versions), WordPress, Visio (all versions), Photoshop, Morae, SnagIt, SharePoint Designer, Camtasia, Microsoft Photodraw, WP Presentations, Microsoft Publisher, HomeSite, Test Director, Internet Explorer, Firefox, Netscape Navigator and Communicator, Db2Net, , FrontPage Express, Adobe PageMill, HotDog.  Familiar with several scripting languages, including HTML and CSS.

Mobile technologies

Android, iOS, Vocera, Blackberry, Windows CE, Pocket PC and Palm.

Operating Systems and Servers

Microsoft Windows Vista,  XP,  2000,  NT Workstation, 98, 95, and yes, even 3.11 and 3.1 and DOS. Familiarity with NT Server, Novell NetWare, Exchange Server, Internet Information Server, Systems Management Server.


Medtronic CIO Award, 2010
Web Marketing Association Medical Standard of Excellence Award, 2006
Microsoft’s Most Valuable Professional, 1997 to 2006
United Way Best Use of Web / Technology, 2005
The One Show Gold Award for Periscope Interactive Promotional CD, 2000
Lastermaster Silver Eagle Award of Excellence, 1991


Attended “on-the-job” seminars and courses in web design, usability, computer security, web scripting languages, computer software skills, time management, team leader training, delegation, project management, training the trainer, and customer service.

Attended trade conferences: IA Summit, several UPA International Conferences, Nielsen-Norman Group Usability Week.

BA, Music & French, Trinity University, San Antonio, TX.

employment | technology | awards | education